Shipping Policy

Please allow sufficient time when placing your order, especially if you have an upcoming hair appointment or special event.

Shipping estimates are provided by our shipping carriers and are not guaranteed.

Celebrity Luxury Hair is not responsible for shipping delays caused by:

• Weather conditions

• Holidays

• Natural disasters

• Carrier delays

• Incorrect customer information

• Other circumstances beyond our control

Shipping charges are non-refundable once an order has shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

• Street Address

• Apartment or Suite Number

• City

• State

• ZIP Code

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for all additional shipping charges required to resend the package.

Celebrity Luxury Hair is not responsible for packages shipped to an address entered incorrectly during checkout.

Refused or Abandoned Shipments

Orders that are refused, abandoned, or returned to us by the shipping carrier are not eligible for refunds.

Customers will be responsible for any additional shipping costs required to resend the package.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us immediately.

We will work directly with the shipping carrier to initiate an investigation.

If the carrier confirms that the package has been lost, a replacement order will be issued.

Celebrity Luxury Hair is not responsible for packages marked as Delivered by the shipping carrier.