Celebrity Luxury Hair – Terms & Policies

Please read these Terms & Policies carefully before placing your order. By purchasing from Celebrity Luxury Hair, you agree to the policies outlined below.

Product Disclaimer

At Celebrity Luxury Hair, we are committed to providing premium-quality 100% Virgin Human Hair.

Because our hair is sourced from individual donors, each bundle is unique. Slight variations in color, texture, curl pattern, and wave pattern are natural and should be expected. These variations are not considered defects.

Our natural hair typically ranges between natural color 1B and 2. Occasionally, lighter natural shades may be available upon request; however, availability is not guaranteed.

If you are dissatisfied with the color or texture of your unopened and unused hair, we will allow one exchange, subject to our Exchange Policy. Customers are responsible for return shipping costs.

Payment Policy

All orders must be paid in full at the time of purchase.

We accept all major credit cards and debit cards. Once your order is submitted, your payment method will be charged immediately.

To protect against fraudulent transactions, Celebrity Luxury Hair reserves the right to request additional verification before processing certain orders. If your billing address differs from your shipping address or additional verification is required, we may request a completed Credit Card Authorization Form along with supporting documentation before your order is shipped.

Fraudulent purchases, chargebacks, and theft of merchandise will be investigated and prosecuted to the fullest extent permitted by law.

Order Processing

Business Hours:

Monday – Friday
9:00 AM – 4:00 PM EST

Orders placed after 12:00 PM EST on Friday, during weekends, or on holidays will begin processing on the next business day.

Processing Times:

• In-stock items: 2–5 business days

• Special orders or out-of-stock items: 5–7 business days

Once your order ships, you will receive a tracking number via email.

Estimated delivery time after shipment is typically 2–5 business days, depending on your location and the shipping carrier.

Please note that processing and shipping times may be extended during holidays, promotional sales, or unforeseen circumstances.

Product Availability

Occasionally, an item may become unavailable after an order has been placed.

If this occurs, we will contact you promptly to discuss the following options:

• Substitute with a similar product

• Wait for the item to become available

• Receive a full refund for the unavailable item

Celebrity Luxury Hair reserves the right to update product pricing, descriptions, specifications, and availability without prior notice. Any pricing or typographical errors are subject to correction. If an adjustment affects your order, we will contact you before completing your purchase.

Refund Policy

ALL SALES ARE FINAL

Due to the hygienic nature of our products, all sales are final.

We do not offer refunds on:

• Hair Bundles

• Wigs

• Closures

• Frontals

• Custom Orders

• Sale Items

• Gift Cards

• Digital Products

• E-books

• Services

• Digital Downloads

• Online Classes

• Recorded Content

Please review your order carefully before completing your purchase.

Exchange Policy

We understand that mistakes can happen. Therefore, exchanges may be approved under the following conditions:

Exchange requests must be submitted within 30 calendar days of the purchase date.

Products must:

• Be unused

• Be unworn

• Be unopened

• Remain in original packaging

• Have the original zip ties, bands, and labels intact

• Not be removed from the bundle or weft

For hygiene and safety reasons, we cannot accept products that have been:

• Installed

• Worn

• Brushed

• Combed

• Cut

• Colored

• Bleached

• Permed

• Chemically processed

• Shampooed

• Conditioned

• Altered in any way

If approved, exchanged merchandise must be of equal or greater value. Customers are responsible for any price difference and all return shipping costs.

Celebrity Luxury Hair reserves the right to deny any exchange that does not meet these requirements.

Product Defect Policy

Every order undergoes a quality inspection before shipping.

If you believe you have received a defective product, please notify us within 30 calendar days of your purchase date.

To begin a quality review:

• The complete purchase must be returned.

• The product must remain unaltered.

• The hair must not have been colored, bleached, cut, shampooed, conditioned, chemically processed, or removed from the weft.

Once received, our Quality Assurance Team will inspect the product.

If the product is determined to be defective, Celebrity Luxury Hair will replace the item at no additional cost.

If the replacement selected is of greater value, the customer will be responsible for paying the difference.

If our inspection determines that the product is not defective, the original item will be returned to the customer.

Shipping Policy

Please allow sufficient time when placing your order, especially if you have an upcoming hair appointment or special event.

Shipping estimates are provided by our shipping carriers and are not guaranteed.

Celebrity Luxury Hair is not responsible for shipping delays caused by:

• Weather conditions

• Holidays

• Natural disasters

• Carrier delays

• Incorrect customer information

• Other circumstances beyond our control

Shipping charges are non-refundable once an order has shipped.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

• Street Address

• Apartment or Suite Number

• City

• State

• ZIP Code

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for all additional shipping charges required to resend the package.

Celebrity Luxury Hair is not responsible for packages shipped to an address entered incorrectly during checkout.

Refused or Abandoned Shipments

Orders that are refused, abandoned, or returned to us by the shipping carrier are not eligible for refunds.

Customers will be responsible for any additional shipping costs required to resend the package.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact us immediately.

We will work directly with the shipping carrier to initiate an investigation.

If the carrier confirms that the package has been lost, a replacement order will be issued.

Celebrity Luxury Hair is not responsible for packages marked as Delivered by the shipping carrier.

Cancellations

Orders may be canceled only if processing has not begun.

Once an order enters processing, cancellations cannot be guaranteed.

Privacy

Your personal information is kept secure and is used solely for processing orders, customer service, and communication regarding your purchase.

Celebrity Luxury Hair does not sell or share customer information with third parties except when necessary to process payments or ship your order.

Policy Updates

Celebrity Luxury Hair reserves the right to update or modify these policies at any time without prior notice.

Customers are encouraged to review this page periodically for updates.

Contact Us

If you have questions regarding these Terms & Policies, please contact us at:

Email: celebrityluxuryhair@gmail.com